Return & Exchange

Important Information

Orders may not be opened on door with the courier.

Orders that are refused upon delivery without a valid reason may affect eligibility for future Cash on Delivery purchases. 

• We only accept returns in the event of a manufacturing defect or if you receive an incorrect item. . In this case, you may submit your complaint via WhatsApp, Email, or DMs. Kindly include clear photo of the item.
  
  
• Any missing, incorrect, damaged, or defective items must be reported within 48 hours of receiving your order.
  
  
• Returned items must be unused, unworn, and returned in their original packaging to prevent any damage or loss during the shipping process. 
  
  
• Pickups for approved returns take between 3 to 7 business days depending on your location. No shipping fees will apply.
  
  
• Refunds will be processed after the returned item has been received and inspected. Refunds are issued via Instapay, bank transfer, or mobile wallet and may take up to 5 to 7 business days to be completed.
  
  

Exchange 

• To request an exchange, please contact us via WhatsApp, Email, or DMs within 2 days of receiving your order. Please attach a photo of the item you wish to exchange and provide the reason for the exchange. 
  
  
• For hygiene reasons, earrings cannot be exchanged or returned.
  
  
• Exchanges are not accepted on items purchased during sale events, promotional campaigns, or clearance sales.
  
  
• Shipping fees will apply to exchanges unless the item received was incorrect or defected, in which case no shipping fees will be applied.
  
  
• Items must be unused, unworn, and returned in their original packaging to prevent any damage or loss during the shipping process. 
  
  
• Exchange requests are processed within 3 to 7 business days depending on your location.
  
  
• Each item may only be exchanged once. Items that have already been exchanged are not eligible for further exchanges.
  

•  For all custom-made items crafted specifically for you, an initial deposit of 50% must be paid
  
  
•  We will initiate the processing of your order after 24 hours of receiving your payment. The fulfilment of your order requires approximately 5 business days, in addition to the shipping period, which will vary based on your location
  
  
•  If you choose to cancel your custom order after 24 hours, please be aware that the initial deposit is non-refundable, as we would have already commenced the production process
  
  

• Customized items are final sale and cannot be returned or exchanged unless they arrive damaged.