Return & Exchange

Return and Exchange
Returns
  • We only accept Returns in the event of a design defect with the item
  •  Please notify us of any defects in your order by contacting us via WhatsApp or email within 48 hours of receiving your order. Kindly include a photo of the defective item
  •  We will arrange for a courier to pick up the items from your location within 3 business days at no cost for shipping. Your payment will be transferred to you upon our receipt of the order
  • Kindly ensure that the item is returned in its original packaging to prevent any damage or loss during the shipping process
Exchange
  • We do offer exchanges within 3 days from the date of receiving your order
  • To request an exchange, please get in touch with us via WhatsApp or email. Be sure to attach a photo of the item you wish to exchange and provide us with the reason for exchanging it
  •  you can expect to receive the new item within 5 to 7 business days. Please note that shipping fees will be applied, except in cases where the reason for exchange is a mistaken item, in which case no shipping fees will apply
  •  Please make sure that the item being exchanged is returned in its original condition and in its original packaging to avoid any potential damage or loss during the shipping process 

 

Customized orders
  •  For all custom-made items crafted specifically for you, an initial deposit of 50% must be paid
  •  We will initiate the processing of your order after 24 hours of receiving your payment. The fulfilment of your order requires approximately 5 business days, in addition to the shipping period, which will vary based on your location
  •  If you choose to cancel your custom order after 24 hours, please be aware that the initial deposit is non-refundable, as we would have already commenced the production process